The first week of October is designated Customer Service Week in many parts of the world. It is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.
You probably received emails to that effect from various businesses you patronise just like I did, a particular Nigerian tech company even went a step further to call me and thank me for continued patronage.
The issue was that I would certainly have preferred better, faster service from them than the phone call. The phone call was generic, nothing specific was mentioned about me or my needs, just that they were celebrating Customer Service Week by calling up their customers and saying thank you. The caller did not at any point ask for feedback about their services or whether I was as excited as they were about the celebration or their phone call.
The real way to service our customers is by striving to provide great service every single time. People paid for services and they should get it without much hassle. There should also be a great customer service to go alongside the business.
Customer service week is great, it allows us to have some timeout to appreciate and be appreciated. We must however realise that customer service has to be top notch round-the-clock, every single day.
You don’t want to be customer care-less.
Watching The World
None of us has to compulsorily do whatever it is we find ourselves doing. There is always a choice, an alternative.
So, do not sit miserably at your work cubicle all day, doing things you are not interested in doing.You can change it.
Every adult has a right to make decisions they are most pleased with and not decisions that everybody expects them to make.
Therefore if you are here today, it is because you have decided to. So, please make it count!
Watching The World
You just know it! You can smell it a mile off!
Losers smell of losses, you can feel the disorganisation, the slacking off, and the carefree attitude from a mile away.
But when you meet a winner, someone who is going to win, you just know it! You just know this person is going to be huge, regardless of their present state.
I therefore concluded that winning is something that comes as a result of something else. If you do not have that winning streak inside you, you will always lose. Winners have a winning engine inside them that always produces wins and losers don’t.
Good news is that everyone can develop and boot up a winning streak inside them. It can be cultivated.
These days with Facebook building a marketplace (Like Jiji.ng or Jumia Market) and Google now making mobile phones, VR headsets and other hardware products. It is now clear to everybody: Nobody has a safe hold on any area of business.
Someone joked that Facebook might just venture into selling pure water next, I wish I could also dismiss it as a joke.
Here’s the thing: if your business will survive in this century, you have to ensure that you are the best. You have to work really hard to maintain your business standing and influence.
You have to decide which customers you want to serve and how to serve them so well, that they would never leave you. You also have to be ready to enter other spaces, the age of single, laser beam focus businesses are over.
Keep calm, do not panic. You can hold your own against any opponent, just that the playing field is now more brutal than it used to and the big guys are coming to eat up your lunch.
You need to establish a real stronghold in whatever sector of the economy you play in or you will be left biting the dust. You must start small and then grow your footprint across the sectors that interest you, become so good that no giant company can knock you off.
Watching The World
Things are never as bad as they paint it in the media.
People are dying everyday: of course… That is what people do, they die! (Moriarty said that actually.)
But really, why do you focus on the fact that people are dying every second, when you can also say babies are born every second.
Forward thinking people tend to pay more attention to the trends and not the headlines.
The headlines can cause you to panic… Once you panic, you’ve lost already!
People say startups do not die from murder by their competition, they usually die from suicide and tend to agree for the most part.
I recently found myself thinking about Facebook’s new war on snapchat and I remembered that several years ago, it was Facebook vs Twitter in the war zone.
Today, Twitter seems to be done.
However, Facebook did not succeed in killing Twitter. The twitterisation of Facebook did not work, people continued flocking to Twitter. They hit Twitter hard with everything they had but Twitter remained strong and continued to make good progress.
But then one bad decision after another and today, Twitter is looking dead: Twitter killed Twitter.
Your business is not dying because of serious competition. It is dying because you are not paying attention to your own race. Champions race and face their front, they rarely race while facing their competition.
New startups eventually kill themselves.
If you are interested in getting more out of your life, then you have to hold yourself to higher standards.
People that refuse to hold themselves to higher standards of discipline, courage, drive and faith cannot do any exploits upon this planet. You would have to be satisfied with whatsoever is handed to you.
Acceptable standards in the society seems to be falling every single day, but like Michelle Obama said the other day, “When they go low, we go high”.
If you are going to soar higher than the common folks out there, you must aspire to hold yourself accountable at higher standards than the averagely and commonly accepted ones.
Nothing interesting happens in your comfort zones, get out of there!
56 years ago, Nigeria won its independence from her colonial overlords and became an independent state of its own.
However, like they say: control is an illusion.
We think we are independent, we think we call the shots, but we don’t.
I find it quite amusing that I am typing #TMP on a computer made in China, but its parent company is an American company. It is equally disheartening that I am connected to the internet through a South African telecom company we all love to hate for poor services.
The table and chair I am using are both imported. Right now, there are 2 books on my table; none of them are Nigerian authors!
We import everything and anything, we are totally dependent on other countries of the world for everything, yet today, been October 1, we will paint the town green and march about, celebrating our independence.
I am trying to sound an alarm, trying to make a wake-up call! Wake-up guys! Let us press for real independence!
I believe so much that we need to develop new solutions and new technologies to solve our local problems and then we can export those solutions and technologies to other nations of the world.
I see a future whereby just as foreign firms come here and are treated as kings, I also, as a Nigerian will be specially invited by foreign governments to consult for them and throughout my stay of between 3 – 6 months, I will be treated like a king!
Each of us needs to sit down and decide to pick a sector of the economy you would like to work out an independence. We need independence in every sector of the economy!
I believe that Nigeria has the resources and manpower to be self-sufficient, not needing anything from anybody. Countries of the world should be writing to us for aid and military assistance and not the other way round.
When Isreal was a newly minted nation with no visible advantage working for them, their first prime minister, David Ben-Gurion declared “All the experts are experts on what was. There is no expert on what will be. To become an expert on the future, vision must replace experience”. They went for vision over experience and today, they are at the frontier, today they pioneers in so many industries.
The solutions that will transform Nigeria and make us independent will not be imported. They have to be homegrown. So, I am not asking that we import solar panels and solve our power problem, I am saying that we develop new solutions that are exportable, and this will require vision to develop new technology.
Albert Einstein said “Imagination is more important than knowledge, because knowledge is limited, but imagination is unlimited”. We must allow our imagination to run wild and unhindered; painting a picture of the future and then allow our knowledge to play catch up.
We must not allow what we know today to put a cap on our dreams and aspirations.
Godspeed as we work towards our real independence!
I am very busy imagining, designing and building the future, you are welcome to join me. (Yes, really! Come and join me with your skills or your money or both)